At Canterbury Creative, we're committed to protecting your privacy and being transparent about how we handle your personal information. This policy applies to our website at www.canterburycreative.com.au and explains what information we collect, why we collect it, and how we use it.
Who we are
Canterbury Creative is a creative services business based in Australia. If you have any questions about this policy or how we handle your data, you can reach us through the contact form on our website.
What information we collect and why
When you fill out an enquiry or contact form on our website, we collect your name, email address, and phone number. You may also optionally provide your business name, website, and location. We collect this information solely to respond to your enquiry and communicate with you about our services.
When you book an appointment through our website, you'll be directed to Calendly, a third-party scheduling tool. Any information you provide during the booking process — such as your name, email address, and phone number — is collected and stored by Calendly. We receive this information in order to confirm and manage your appointment. You can review Calendly's privacy policy at calendly.com.
When you purchase a video package, you'll be taken to Stripe, an external payment platform, to complete your transaction. We do not collect or store your payment details — these are handled entirely by Stripe. You can review Stripe's privacy policy at stripe.com.
How we use your information
We use the information you provide to respond to your enquiries, confirm bookings, and communicate with you about our services. We do not use your information for marketing purposes unless you have specifically asked us to keep you in the loop.
Who we share your information with
We do not sell, trade, or share your personal information with any third parties. The only exceptions are the third-party platforms mentioned above — Calendly and Stripe — which operate under their own privacy policies and only receive information relevant to the service they provide.
How we store your information
Enquiry and contact form submissions are stored within our Squarespace website platform. Squarespace maintains industry-standard security practices to protect your data. We retain your information for as long as is reasonably necessary to fulfil the purpose for which it was collected, or as required by law.
Your rights
Under Australian privacy law, you have the right to request access to the personal information we hold about you, and to ask us to correct it if it's inaccurate. You can also ask us to delete your information where we no longer have a lawful reason to hold it. To make any of these requests, please get in touch via the contact form on our website and we'll respond as soon as possible.
Cookies
Our website may use cookies and similar tracking technologies as part of standard Squarespace website functionality. These help the site function properly and may collect anonymous data about how visitors use the site. You can adjust your browser settings to refuse cookies, though this may affect how some parts of the site work.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.
